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Store Policy

Privacy & Safety

The Levelz respects your privacy and treats your personal information with high standards of security and confidentiality.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

During the purchase process there is a need to share your information with certain intermediaries strictly to process and ship your order (e.g. USPS, FedEx, UPS).

If you register as an The Levelz subscriber an account will be created and you will automatically be added to our email list. We will periodically send you emails and newsletters featuring our new products and upcoming sales. If you make a purchase on our site you will be sent order status updates and shipping confirmation emails. You are free to unsubscribe from emails at any time.

At any time you may review or update the information you provided during the creation of your subscription in your account on our website. You may ask to have your account information deleted from our active databases, yet due to us keeping track of past purchases, you cannot delete information associated with past purchases.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Payment Methods

- Credit / Debit Cards

Terms & Conditions

Effective 4/24/21

This website is owned and operated by Williams Multifaceted Investments LLC (D.B.A. – The Levelz). These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors the opportunity to purchase merchandise in stock.  By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

In order to use our website and/or purchase our merchandise, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

We may, without prior notice, change the products listed or stop selling the product permanently. We may permanently or temporarily terminate or suspend access to the products without notice and liability for any reason, or for no reason.

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Williams Multifaceted Investments LLC (D.B.A – The Levelz). Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

We may permanently or temporarily terminate or suspend your subscription without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account at any time.

You agree to indemnify and hold Williams Multifaceted Investments LLC (D.B.A – The Levelz) harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the merchandise offered on the website.

To the maximum extent permitted by applicable law, in no event shall Williams Multifaceted Investments LLC (D.B.A – The Levelz) be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the merchandise.

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these pages periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of United States, Florida, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Lee County, Florida. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

Shipping Policy

Orders will be processed and shipped within 1-3 business days from the date of purchase. **Made to Order items will be processed within 1-2wks after purchase and will ship 1-3 business days after product is made.** We do not ship orders out on Holidays. Orders will be sent via USPS with a tracking number (for US). International orders will be sent via USPS with a document location number for customs but will not include a tracking number. Shipping times are estimates and are not guaranteed, as there may be delays due to the holidays, and/or weather conditions. We ship to the address provided at checkout. If a package is returned due to an incorrect address, we are happy to resend it to you, but may charge an additional shipping fee. We are not responsible for returned, damaged, lost, or stolen packages, nor are we responsible for incorrect addresses. If your tracking information states that your package was delivered to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (1-800-275-8777). Any lost, stolen, or damaged packages must be reported as a claim to USPS. Shipping fees are non-refundable, even if orders are returned.

International Shipping - The Levelz is not responsible for any customs fees assessed by the receiving country. If you do not receive your package after 10 days of being shipped, please contact USPS or your country's postal service to inquire about the status of  your package. The package may have not been delivered because it is being held by customs and pending a retrieval fee. Any unclaimed packages will be sent back to The Levelz and cannot be refunded or resent.

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If you need to make a change to your order, it must be done before the order is fulfilled. Please contact us immediately at 239-770-5459 to make the needed changes.

Return Policy

Thank you for shopping at The Levelz.

 

Returns-

You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging when applicable. 

Your item needs to have the receipt or proof of purchase.

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All sales on Custom Designed & Made to Order Items items are final. No refunds. *Store credits or exchanges may be available on these items under certain circumstances.

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Refunds- 

Upon receipt of your return we will notify you that we have received your item(s). We will immediately notify you on the status of your refund after inspecting the item(s).

If your return is approved, we will initiate a refund to your credit card or original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

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Return Shipping- 

You will be responsible for paying any shipping costs for returned items. Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund. ​​​​​​

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Contact us if you have any questions on how to return your item(s) or regarding your refund.

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Return items to the following address.

The Levelz

1030 SE 9th Ave. #151168

Cape Coral, FL 33990

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